Overview

Advance Operational Excellence. Strengthen Systems. Lead with Confidence.

Join operations directors, managers and emerging leaders from health care organizations across the country for Cultivating Health Center Operations (CHCO), a virtual workshop that helps you turn strategy into action and build stronger, more efficient systems.

Through six engaging sessions, participants learn how to lead through change, redesign patient access, enhance front-line safety, improve financial performance, streamline scheduling, and strengthen workforce engagement. Each session combines real-world examples, guided practice, and practical tools that can be applied immediately.

Whether you manage one site or several, CHCO gives you the structure and confidence to improve operations, align teams, and create lasting results in today’s fast-changing health center environment.

Develop your leadership. Strengthen your systems. Join CHCO.

For the greatest impact, register leaders individually so each gains tailored insights that strengthen the whole team.

Registration cut-off: February 20, 2026

Who Should Attend

• C-Suite Professionals
• Practice administrators and operations managers
• Support staff and front desk leaders
• Community health center managers and team leads
• PCA and HCCN staff

This training will provide 11 NACHC-issued Continuing Education Units (CEUs), and up to 11 American College of Healthcare Executives (ACHE) Qualifying Education Hours.

Learning Objectives

By the end of this two-day training, the participants will be able to:

• Develop a roadmap to communicate and sustain change.
• Evaluate access workflows and identify barriers affecting performance.
• Identify front-desk safety and compliance risks.
• Assess scheduling data and identify inefficiencies.
• Explain how front-end workflows affect billing, collections, and cash flow.
• Identify process changes that improve team alignment.

Faculty

• Adrienne Mann, Chief Innovation Officer, RN, Coleman Associates
• Amanda Laramie, Chief Operations Officer, Coleman Associates
• Shannon Nielson, Owner & Principal Consultant, CURIS Consulting
• Tina Adamson, Chief Human Resources Officer, Primary Health Network
• Gary Campbell, President, Impact2Lead
• Ray Jorgensen, Principal, Ray Jorgensen Consulting
• Jenene Washington, MD, MBA, FAAP, PCMH-CCE, Founder, CEO, Renaye James Healthcare Advisors
• James Bobbitt, MAS, SPHR, Senior Advisor, Healthcare Operations, Renaye James Healthcare Advisors

Pricing Information

• Member: $975
• Non-Member: $1950

Enjoy a 10% group discount on the third or more attendee registration from the same organization when registered at once.

Support Your Request to Attend CHCO

We understand that attending a national workshop requires both time and investment. To support your decision-making process, we have created a customizable justification letter that you can share with your CEO, COO, or supervisor. This letter highlights the strategic value of CHCO, the professional growth opportunities it offers, and how your participation will benefit your health center.

Instructions (3 simple steps):

1) Download or copy the customizable letter below.
2) Add your name, title, and organization details.
3) Personalize it with your specific goals or priorities.

Mastering the COO Mindset

The Chief Operating Officer (COO) Core Competencies outline the key domains, skills, and behaviors needed to be an effective health center COO, adapted from national executive standards to fit the health center environment. They are a practical guide for current COOs to strengthen their leadership and for operations professionals who want to build the skills to step into the COO role.

This workshop will focus on the following COO Core Competencies:

• Operations Management – Level 4
• Leadership – Level 3
• Financial and Strategic Management – Level 3

If you have any questions, please reach out to eventops@nachc.org.